Many times it is just an ear to listen to what their specific challenges and concerns are. We give unbiased recommendations to clients based on our experience and relationships. We offer to hold the client/representative's hand through each step of the process based on their comfort level.
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What support services do you provide to families during the placement process?
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How do you ensure a smooth transition for clients moving into assisted living facilities or nursing homes?
We always perform follow-up calls to make sure clients are happy/satisfied with their choice. If not, we try to help mitigate any issues or offer to replace the client.
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